Jom99 Responsible Gaming — Fun, But Always in Control
Jom99 believes the best entertainment is entertainment you're in control of. This page provides guidance, self-control tools, and important information to help you play in a healthy, balanced way.
Gaming is meant to be entertainment. Don't let it become a burden — we're here to help you stay in control.
Jom99's Commitment to Responsible Gaming
At jom99, we don't just provide entertainment — we're also committed to the wellbeing of every one of our users. Online gaming should be a relaxing and enjoyable activity, not a source of stress or financial hardship.
We believe the majority of jom99 users play casually and responsibly. That said, we understand that some individuals may find it difficult to manage their gaming habits. That's why we offer a range of tools and resources to help every user maintain a positive and responsible gaming experience.
Jom99's approach to responsible gaming is built on three core principles: transparent information, accessible self-control tools, and unconditional support for users who need help.
Recognise the Signs of Risky Behaviour
Self-awareness is the most important first step. Here are some signs to watch for in yourself or someone you care about.
You find yourself borrowing money, selling belongings, or neglecting bills and basic needs just to keep playing.
You keep playing even after losses, hoping to win back what you've lost. This is one of the clearest signs of risky gambling behaviour.
You feel anxious, restless, or distressed when you can't play, or after a losing session. Gaming is starting to affect your mood and mental wellbeing.
You hide your gaming activity from family or friends, or lie about how much time and money you've spent playing.
You frequently play longer than planned, neglecting work, family, or health responsibilities because you get too caught up in the game.
Your relationships with family and friends are suffering, your work performance has declined, or you've been neglecting hobbies and activities you once enjoyed.
Set Your Time and Budget Limits
The most effective way to keep gaming fun is to set clear limits before you start. jom99 encourages every player to adopt the following practices as part of a healthy gaming routine.
Realistic Budget Limits
Decide on the maximum amount you're comfortable spending on entertainment each week or month, in MYR. Think of it as the cost of a night out — like buying movie tickets or dining at a restaurant. Never use savings, money set aside for essentials, or borrowed funds to play.
Set Time Limits
Before opening the platform, decide how long you'll play — and stick to it. Use an alarm or a reminder on your smartphone to help. When time's up, stop playing regardless of whether you're winning or losing.
- Write down your budget and time limits somewhere you can easily see them
- Don't play when you're feeling stressed or down
- Never play with borrowed money
- Take regular breaks — at least 15 minutes for every hour of play
- Don't bring your bank card to a session if it exceeds the limit you've set for yourself
- Let someone you trust know about the limits you've set
- Enjoy small wins — don't chase bigger ones out of greed
Self-Control Tools We Provide
Jom99 provides several self-control options that you can use at any time through your account or by contacting our support team.
You can set daily, weekly, or monthly deposit limits in MYR. Once a limit is reached, the system will block any further deposits until the limit period resets. Limits can be lowered immediately, but increasing a limit requires a 24-hour cooling-off period.
The break option lets you temporarily suspend access to your account for a set period — anywhere from 24 hours to 30 days. During this time, you won't be able to log in or carry out any transactions. It's a chance to pause and reset.
If you feel you need a more serious step, you can apply for a long-term self-exclusion by contacting the jom99 support team. Your account will be suspended for an extended period, and requests to reopen it early will not be entertained.
You can view your full transaction history and gaming activity at any time through your account page. Reviewing your records regularly helps you track spending patterns and spot any concerning changes early on.
To activate any of the self-exclusion tools above, please contact our support team at [email protected] or via live chat in your account. Requests will be processed within 24 hours.
Minor Protection
Jom99 takes the protection of minors seriously. Our platform is strictly for users aged 18 and above. We carry out age verification during registration and reserve the right to request identity documents at any time.
If you share a device with younger family members, we strongly encourage you to take the following steps to prevent unauthorised access:
- Always log out of your jom99 account when you're done playing
- Don't save your password on shared devices
- Lock your screen or set a password on your device
- Consider using parental control software on shared devices
- If you suspect a minor is using your account, contact us immediately
Jom99 will immediately close any account suspected of being owned or used by a minor, and will report the case to the relevant authorities.
Life Balance & Seeking Professional Help
Online gaming is one of many ways to have fun — not a way of life. jom99 always reminds our users that the wellbeing of your family, your health, your career, and your relationships is far more valuable than any win on our platform.
If you feel that gaming is starting to take over important areas of your life, that's a sign it's time to pause and reach out for support. Seeking help is not a sign of weakness — on the contrary, it takes real strength and self-awareness.
The jom99 support team is ready to listen and help you with information on available resources. You can reach us anytime at [email protected]. All responsible gaming-related communications are handled with complete confidentiality and without judgement.
You may also refer to the jom99 FAQ page for more information on how to activate self-exclusion tools or reach our support team.
- Gaming is affecting your sleep, eating habits, or overall health
- Family or friends have expressed concern about your habits
- You feel unable to stop even when you want to
- Financial problems worsening due to gambling
- You're playing to escape problems or negative emotions
Contact the jom99 support team at [email protected] for information on support resources available in Malaysia.
Play for Fun, Stay in Control
Have questions about self-exclusion tools or how to use the features we offer? The jom99 team is here to help.