Jom99 Privacy Policy — Your Data, Our Responsibility
This Privacy Policy explains how jom99 collects, uses, stores, and safeguards your personal information as a user of our platform in Malaysia. We are committed to keeping your privacy fully protected.
This policy takes effect from the date you first register or use the jom99 platform.
1. Information We Collect
When you register and use the jom99 platform, we collect certain categories of information to ensure smooth and secure service for all users in Malaysia.
Personal Account Information
This includes your full name, date of birth, email address, phone number, and residential address as provided during registration. This information is required to verify your identity and fulfil applicable legal requirements.
Device and Browser Information
We automatically record technical information such as your IP address, browser type, operating system, and device model when you access jom99. This data helps us detect security threats and optimise platform performance across different device types.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect payment-related information such as bank name, account number (in encrypted format), and account holder name. Full account numbers are never stored in our system in readable form.
- Name, email, phone number, date of birth
- Residential address (for verification purposes)
- Device, browser, and IP address information
- Bank account or e-wallet information (encrypted)
- Transaction history and platform activity
- Cookie data and user preferences
2. Purposes of Data Use
Your personal information is used to create and manage your jom99 account, verify your identity during login, and recover your account if you forget your password.
Payment data is used solely to process deposits and withdrawals in MYR, verify bank account ownership, and prevent financial fraud.
Device data and IP addresses are used to detect suspicious activity, prevent unauthorized access, and protect your account from unauthorized parties.
Non-identifiable usage data is used to analyse usage patterns and improve the overall user experience on the platform.
Your email and phone number are used to send important account notifications, promotions you have agreed to receive, and customer support feedback.
Certain information is retained to comply with Malaysian legal requirements, including financial records and identity verification as stipulated by the relevant authorities.
3. Cookies & Tracking
Jom99 uses cookies — small text files stored in your browser — to enhance your experience on the platform. Cookies allow our system to remember your preferences, maintain your login session securely, and understand how you interact with the platform.
We use three types of cookies. First, session cookies that expire automatically when you close your browser — these are used to maintain your login. Second, persistent cookies stored for a set period to remember your language preference and display settings. Third, analytics cookies that help us understand which parts of the platform are used most often, in the form of aggregated data that cannot identify individuals.
You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect certain features of the jom99 platform, including the ability to stay logged in.
4. Data Storage, Security & Third-Party Sharing
How Your Data is Protected
Jom99 implements multiple layers of technical security to protect user information. All data transmitted between your device and our servers is encrypted using 256-bit SSL protocol. Sensitive information such as passwords is stored in an irreversible hashed format.
Our servers are protected by industry-standard firewalls and continuously monitored to detect any intrusion attempts. Access to user data among our staff is limited only to those who require it to perform service duties.
Third-Party Sharing
Jom99 does not sell, rent, or disclose your personal information to any third party for marketing purposes. Your information may be shared only in the following limited circumstances: with payment service providers required to process your transactions, with Malaysian legal authorities when required by court order or legislation, and with technical service providers bound by strict confidentiality agreements.
- Active account data is retained for as long as the account remains active
- Transaction records are retained for seven (7) years in accordance with legal requirements
- Device log data is retained for 90 days for security purposes
- Session cookie data is automatically deleted after the session ends
- Closed account data is retained for two (2) years before being permanently deleted
5. Your Rights as a User
You have the right to request a copy of all personal information we hold about you. Requests will be processed within 14 business days. Contact us at [email protected] with the subject line "Data Access Request".
If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update certain information directly through your account settings.
You may request the deletion of your personal data by closing your account and contacting our support team. Please note that certain data may need to be retained for a specified period to meet legal requirements.
6. Policy Changes & How to Contact Us
Privacy Policy Updates
Jom99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or relevant legal requirements. Any significant changes will be communicated to you through in-platform notifications or the email you registered with. The latest effective date will be displayed at the top of this page.
Continued use of the jom99 platform after any policy changes take effect will be considered your acceptance of the updated terms. We encourage you to review this page periodically.
Contact Our Privacy Team
If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact the jom99 support team via email at [email protected]. Please clearly state your purpose in the email so we can assist you promptly and efficiently.
You may also refer to our FAQ page us for answers to general questions about privacy and data security.
Protected Privacy, Safe Gaming
Join jom99 and enjoy online entertainment with the confidence that your personal data is always protected.